Privacy Policy

Effective Date: August 25, 2026
Last Updated: August 25, 2026

Harbor Facility & Home Cleaning LLC (“Harbor,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting a quote, scheduling services, communicating with us, or using our residential or commercial cleaning services.

This Privacy Policy explains what information we may collect, how we use it, and the choices you have regarding your information.

1. Information We May Collect

We may collect personal information that you voluntarily provide to us, including:

Name
Email address
Telephone number
Service address
Billing information
Residential or commercial property information
Cleaning service preferences
Requested service dates and times
Information submitted through our contact or quote forms
Communications between you and Harbor Facility & Home Cleaning LLC
Other information you voluntarily provide when requesting or receiving services

We may also collect limited technical information when you visit our website, such as browser type, device information, pages visited, and general website usage information.

2. How We Use Your Information

We may use information collected from you to:

Respond to questions and inquiries
Prepare cleaning service estimates or quotes
Schedule and provide services
Communicate about appointments or service changes
Process and maintain customer accounts
Process payments and billing
Provide customer support
Maintain records relating to services provided
Improve our website, services, and customer experience
Send service-related communications
Send promotional communications when permitted by law
Protect our customers, employees, business, and website
Comply with applicable legal and regulatory requirements

3. Service Addresses and Property Information

Because Harbor Facility & Home Cleaning LLC provides services at residential and commercial properties, customers may provide addresses, access instructions, property details, and other information necessary to perform requested services.

We use this information for legitimate business purposes associated with providing and managing your services.

Customers should avoid submitting sensitive information that is not necessary for us to provide the requested service.

4. Payment Information

When online or electronic payments are available, payments may be processed through third-party payment processors.

Harbor Facility & Home Cleaning LLC may receive information confirming a payment or transaction but does not necessarily receive or store complete debit card, credit card, or bank account information when a third-party payment processor handles the transaction.

Payment providers maintain their own privacy policies and security practices.

5. Sharing of Personal Information

We do not sell or rent your personal information.

We may share information when reasonably necessary with companies or individuals that assist us in operating our business, including:

Payment processors
Scheduling or customer-management providers
Website and form providers
Email and communication providers
Accounting or bookkeeping providers
Insurance providers
Employees, contractors, or authorized service personnel who need information to perform requested services
Professional advisers when appropriate

We may also disclose information when required by law, legal process, government request, or when reasonably necessary to protect our rights, property, customers, employees, or others.

6. Website Forms

Information submitted through a contact form, quote request, commercial walkthrough request, or other website form may be transmitted to and stored by the service used to operate that form.

Please provide only the information reasonably necessary for us to respond to your request.

7. Cookies and Website Technologies

Our website or services integrated into our website may use cookies and similar technologies to operate properly, understand website usage, improve performance, or provide certain features.

Third-party services incorporated into the website may also use their own cookies or similar technologies according to their respective privacy policies.

You may be able to manage cookies through your browser settings.

8. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites and services.

These services operate independently from Harbor Facility & Home Cleaning LLC and may have their own privacy policies and terms.

We encourage you to review the privacy practices of third-party services before providing personal information to them.

9. Data Security

We take reasonable administrative and technical measures designed to protect personal information under our control.

However, no website, electronic communication, or data-storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee the absolute security of information transmitted electronically.

10. Data Retention

We may retain customer and business information for as long as reasonably necessary to:

Provide requested services
Maintain customer and transaction records
Resolve disputes
Maintain accounting and tax records
Meet insurance requirements
Comply with legal obligations
Protect our legitimate business interests

Information that is no longer reasonably necessary may be deleted or securely disposed of when appropriate.

11. Your Privacy Choices

You may contact us to request that we:

Update or correct certain personal information
Remove you from promotional communications
Answer questions about information we maintain about you
Consider a request to delete personal information when applicable and when we are not legally or operationally required to retain it

Service-related communications, such as appointment confirmations, invoices, or important account notices, may still be sent when necessary.

12. Children's Privacy

Our website and cleaning services are intended for adults seeking residential or commercial services.

We do not knowingly collect personal information directly from children under 13 through our website. If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to remove it.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, website, technology, or legal requirements.

When changes are made, the “Last Updated” date at the top of this page may be revised.

Continued use of our website or services following an update constitutes acknowledgment of the revised Privacy Policy to the extent permitted by law.

14. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact:

Harbor Facility & Home Cleaning LLC
Virginia Beach, Virginia
Email: info@harborcleaningva.com

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